Refund & Cancellation Policy
Last Updated: October 2026 • Effective for all purchases on MonitorKids.com
1. Overview of Our 7-Day Money-Back Guarantee
At MonitorKids, we take pride in delivering India's leading child safety and mobile monitoring technology. We want parents to feel completely secure when investing in their child's digital safety. Therefore, we provide a 7-Day Money-Back Guarantee under the fair, transparent terms outlined in this policy.
If you experience technical issues that prevent our core parental monitoring services from operating on a supported smartphone, and our engineering support team is unable to resolve the issue within 48 hours of being notified, you will be entitled to a full refund of your purchase price.
⚠️ Important Policy Notice: Call Recording & VoIP Limitations Across Brands & Countries
Please Read Carefully Before Purchasing: Two-way cellular voice call recording and VoIP voice recording (such as WhatsApp, Telegram, Skype, Discord, or Messenger audio) depend directly on specific smartphone hardware chipsets, manufacturer firmware customizations, and regional telecommunications laws.
- Manufacturer Audio Hardware Locks: Certain smartphone manufacturers (including specific model variants of Samsung, Google Pixel, Xiaomi, Oppo, Vivo, Motorola, or Nothing) physically block the microphone/speaker audio loopback recording path at the Android kernel level. On these specific devices, only one side of the conversation or silent ambient audio may be captured.
- Country & Carrier Restrictions: Operating system builds distributed in certain countries or telecom carrier variants enforce strict hardware-level call recording blocks to comply with local wiretapping laws.
- Non-Refundable Condition: Because these hardware and regional firmware constraints are established by smartphone manufacturers and third-party operating systems beyond our control, the non-operation or single-sided recording of cellular calls or VoIP calls on an incompatible brand, model, or country variant does NOT constitute software defect and is strictly NON-REFUNDABLE, provided that other core monitoring features (including Live Screen Streaming, Real-time GPS Location Tracking, App Blocker & Usage Limits, Web Filter, Photo/Video Gallery, Keystrokes, and SMS Logs) operate normally.
2. Broad Device Compatibility (Android 8.0 to Android 17)
MonitorKids is designed to run seamlessly on virtually all major Android smartphone brands running Android 8.0 (Oreo) all the way through Android 17 (future-ready) without rooting the device. Supported brands include:
To ensure optimal background operation, parents must configure basic manufacturer battery optimization exclusions and grant required Accessibility permissions as documented in our Installation Guide.
3. Conditions for a Valid Refund
You are eligible for a 100% refund if all of the following conditions are met:
- Your refund request is submitted within 7 calendar days from the exact date and time of your initial subscription purchase.
- You have contacted our technical support team at support@monitorkids.com and allowed our engineers at least 48 hours to troubleshoot and assist with device configuration.
- The target child device is running a supported Android OS version (Android 8.0 - 17) and meets standard operating system requirements.
- A core primary feature (Live Screen Streaming, Real-time GPS Location, or App Lock) completely fails to operate due to a verified bug in our software that our technical staff cannot resolve.
4. Non-Refundable Situations
Refunds will NOT be issued under any of the following circumstances:
- Change of mind: Deciding you no longer need the software, purchasing by mistake, or personal family preference changes.
- Failure to follow installation guides: The parent refuses to grant required Android Accessibility, Battery Unrestricted, or autostart permissions on the child's smartphone.
- Call / VoIP Recording Hardware Locks: Lack of call recording or VoIP audio capture due to brand chipset or country restrictions, as highlighted in Section 1.
- Child device offline or formatted: The child's phone loses Internet connectivity, runs out of cellular data, is powered off, or undergoes a factory reset by the child.
- Device loss or damage: The child loses the device, changes phone numbers, or breaks the smartphone. (Note: You can transfer your active subscription to a new device for free at any time from your Parent Dashboard).
- Requests after 7 days: Any refund claim submitted after the 7-day initial guarantee window has elapsed.
- Subsequent renewals: Automatic or manual renewal periods beyond the initial first purchase.
5. How to Submit a Refund Request
To initiate a refund request, please email our dedicated parent support team directly at:
Email: support@monitorkids.com
Subject Line format: Refund Request - [Your Registered Email] - [Payment ID]
Please include the following details in your message:
- Your registered MonitorKids parent account email address.
- Your Razorpay payment transaction reference ID (from your receipt).
- The exact smartphone brand and model of your child's phone (e.g., Samsung Galaxy A14, Xiaomi Redmi Note 12).
- Android OS version installed on the device.
- A brief description of the technical issue encountered and steps already attempted with our support team.
6. Refund Processing Timeline
Once your refund request is received and verified by our billing department, the refund will be approved within 24 to 48 hours. The credited amount will be reversed directly to your original method of payment (UPI, Google Pay, PhonePe, Paytm, RuPay, Credit/Debit Card, or NetBanking via Razorpay) and typically reflects in your bank account within 3 to 5 business days, depending on your banking institution.
7. Contact Information
For all billing inquiries, technical support, account cancellations, or policy questions, please contact our single unified support desk:
Email: support@monitorkids.com
Live Help Center: monitorkids.com/support.html
Hours: 24/7/365 Parent Helpdesk